9701 Privacy Policy — How We Protect Your Information
This policy describes how 9701 collects, uses, stores, and protects the personal data of Malaysian users. Please read it carefully to understand our privacy practices.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the 9701 platform, we collect several categories of information to ensure our services operate securely and efficiently:
- Account information: Your full name, email address, phone number, date of birth, and encrypted password as provided during registration.
- Identity verification information: A copy of your ID card or passport may be requested during account verification, particularly for processing your first withdrawal.
- Payment information: Details of deposit and withdrawal transactions in Malaysian Ringgit (RM) via FPX or TNG eWallet. We do not store credit card information directly — all payment processing is handled through secure payment gateways.
- Device and browser information: Device type, operating system, browser version, IP address, and time zone, collected automatically when you access the platform.
- Usage data: Pages visited, session duration, games played, betting history, and interactions with platform features.
- Cookies and tracking technologies: Session information stored in cookies to maintain your login, personalise your experience, and analyse platform performance.
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2. How We Use Your Information
Your account information is used to verify your identity at login, process deposits and withdrawals in RM, manage your account balance, and provide access to games available on the 9701 platform.
Data is used to detect and prevent fraud, combat money laundering, enforce age verification, and confirm that each user holds only one active account.
Anonymised usage data is analysed to understand usage patterns, identify technical issues, improve interface design, and ensure the 9701 platform runs smoothly across all devices.
Your email and phone number are used to send important account notifications, transaction confirmations, security alerts, and service updates. You can manage your communication preferences in your account settings.
3. Cookies & Tracking Technologies
The 9701 platform uses cookies and similar local storage technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Essential session cookies: Required to maintain your login, remember your account balance during active sessions, and ensure transaction security. These cookies cannot be disabled without affecting core platform functionality.
- Performance cookies: Collects anonymous information on how users interact with the platform to help us identify and resolve technical issues.
- Preference cookies: Saves your language preference, display settings, and game preferences so your experience feels personalised on every visit.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect login functionality and account security.
4. Data Storage, Security & Sharing
Data Security
9701 applies strict technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is secured with industry-standard SSL (Secure Socket Layer) encryption.
Account passwords are stored in an irreversible hash format. Sensitive information such as identity details and transaction records is kept in a secure server environment with access restricted to authorised personnel only.
Third-Party Sharing
9701 does not sell, rent, or share users' personal data with third parties for marketing purposes. Data is only shared in the following circumstances:
- Payment processing providers (FPX, TNG) required to process your RM transactions.
- Regulatory authorities or law enforcement agencies where required by applicable law.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
5. User Rights, Policy Updates & How to Contact Us
Your Rights as a 9701 User
As a 9701 platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold relating to your account at any time.
- Right to Correction: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to Erasure: You may request deletion of your personal data, subject to applicable legal record-keeping requirements and compliance obligations. Deletion requests will be processed once account closure is complete.
- Right to Object to Processing: You can object to the processing of your data for specific purposes, such as marketing communications, by updating your preferences in your account.
Changes to This Privacy Policy
9701 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via in-platform notices or email to registered users. The updated effective date will be stated at the top of this document.
Continued use of the 9701 platform following any changes constitutes acceptance of the revised privacy policy.
Contact Us
For any queries, requests, or complaints regarding your data privacy on the 9701 platform, please reach out to our support team:
Email: [email protected]
You may also visit our FAQ us for answers to general questions about your account and privacy.
User Rights Summary
- Access your personal data
- Correct inaccurate information
- Data deletion upon request
- Object to marketing processing
- Contact [email protected]
Have More Questions About Your Account?
Our FAQ page covers answers to the most common questions about accounts, privacy, deposits, and how to use the 9701 platform.